Can I revert back to a Legacy plan?
Once upgraded to one of our current plans, you can not revert back to a...Read More
How do I upgrade or downgrade my Legacy plan?
As of July 1, 2022, Legacy plans (denoted as `(legacy)` in your billing area) are...Read More
How do I check where my name servers are pointing?
We recommend using whatsmydns.net to check the propagation status of DNS settings for your domain....Read More
What are Chillidog Hosting Name servers?
We have five geo-distributed name servers that we offer our users. In addition to being...Read More
Due to ICANN policies, all domain registrations and transfers are non-refundable.Read More
Transferring a domain to Chillidog Hosting
Domain transfers can be initiated via the billing area. Most domains require an EPP or...Read More
Can I use WordPress?
Yes, WordPress works great on Chillidog Hosting too. WordPress can be installed with 1-click using...Read More
Do you offer migration assistance?
We want to make it as easy as possible to migrate to Chillidog Hosting. That's...Read More
Does my hosting include email?
Yes, all hosting accounts include email for no additional cost via your cPanel. Email storage...Read More
Force visitors to the secure SSL (HTTPS) version of my site in RapidWeaver
In order to force visitors to the secure version of your site, you'll need to...Read More
Help! My website is down!
To start, please don't panic. We'll outline a few troubleshooting tips for your site.Please start...Read More
How do I install WordPress?
We highly recommend using Softaculous to install and manage your WordPress installation.Read More
How do I secure my site via HTTPS and SSL?
We provide free SSL certificates for all domains (and sub-domains!) that we host. In order...Read More
How many sites can I host?
The number of sites you can host depends on your plan.Read More
Is the server down?
We publish a publicly available status page which includes the up and responsive time of...Read More
What is Chillimail?
Chillimail is our professional email product meant for users who are serious about email. Chillimail...Read More
What PHP versions do you support?
As of publishing this page, we cover PHP 5.6 to 8.2 and assuredly other versions...Read More
How do I change the PHP version for my site?
You can change the PHP version for any Add-on domain or Sub-domain in your account...Read More
Do you charge for SSL certificates?
No! We provide free SSL certificates for every domain (e.g., example.com) and every sub-domain (e.g.,...Read More
Can I use a database with my hosting?
Yes, we provide MySQL for users to host their WordPress or other database applications. You...Read More
Do you support SFTP?
Yes, we support SFTP. SFTP runs on port 23261. Therefore, you may have to manually...Read More
Does you offer PHPMyAdmin to manage my MySQL databases?
Yes! We provide PHPMyAdmin access to make MySQL management simple and easy. PHPMyAdmin can be...Read More
How to create a subdomain?
In this guide we'll walk you through adding a subdomain to your hosting account.To create...Read More
How do I set up Chillimail for Outlook in macOS?
The following guide provides an easy step-by-step walkthrough setting up Chillimail in Outlook on your...Read More
How do I merge my hosting accounts?
Sometimes you want to consolidate existing hosting accounts into one larger one. For instance, if...Read More
MySQL settings for Sequel Ace
To setup Sequel Ace with your MySQL database you've setup, use these settings.Choose the SSH...Read More
Are backups included in my hosting?
Yes! We offer several backup solutions for all users. On-demand cPanel backups. cPanel backups are...Read More
How do I use CyberDuck to upload my website?
CyberDuck is a great open-source FTP/SFTP application for macOS and Windows. It is free to...Read More