No results found. Enter at least 1 word.

Hosting

Get ready to launch your site. All of your hosting related questions are here.

Hosting

Can I revert back to a Legacy plan?

Once upgraded to one of our current plans, you can not revert back to a...

Read More

How do I upgrade or downgrade my Legacy plan?

As of July 1, 2022, Legacy plans (denoted as `(legacy)` in your billing area) are...

Read More

How do I check where my name servers are pointing?

We recommend using whatsmydns.net to check the propagation status of DNS settings for your domain....

Read More

What are Chillidog Hosting Name servers?

We have five geo-distributed name servers that we offer our users. In addition to being...

Read More

Domain refunds

Due to ICANN policies, all domain registrations and transfers are non-refundable.

Read More

Transferring a domain to Chillidog Hosting

Domain transfers can be initiated via the billing area. Most domains require an EPP or...

Read More

Can I use WordPress?

Yes, WordPress works great on Chillidog Hosting too. WordPress can be installed with 1-click using...

Read More

Do you offer migration assistance?

We want to make it as easy as possible to migrate to Chillidog Hosting. That's...

Read More

Does my hosting include email?

Yes, all hosting accounts include email for no additional cost via your cPanel. Email storage...

Read More

Force visitors to the secure SSL (HTTPS) version of my site in RapidWeaver

In order to force visitors to the secure version of your site, you'll need to...

Read More

Help! My website is down!

To start, please don't panic. We'll outline a few troubleshooting tips for your site.Please start...

Read More

How do I install WordPress?

We highly recommend using Softaculous to install and manage your WordPress installation.

Read More

How do I secure my site via HTTPS and SSL?

We provide free SSL certificates for all domains (and sub-domains!) that we host. In order...

Read More

How many sites can I host?

The number of sites you can host depends on your plan.

Read More

Is the server down?

We publish a publicly available status page which includes the up and responsive time of...

Read More

What is Chillimail?

Chillimail is our professional email product meant for users who are serious about email. Chillimail...

Read More

What PHP versions do you support?

As of publishing this page, we cover PHP 5.6 to 8.2 and assuredly other versions...

Read More

How do I change the PHP version for my site?

You can change the PHP version for any Add-on domain or Sub-domain in your account...

Read More

Do you charge for SSL certificates?

No! We provide free SSL certificates for every domain (e.g., example.com) and every sub-domain (e.g.,...

Read More

Can I use a database with my hosting?

Yes, we provide MySQL for users to host their WordPress or other database applications. You...

Read More

Do you support SFTP?

Yes, we support SFTP. SFTP runs on port 23261. Therefore, you may have to manually...

Read More

Does you offer PHPMyAdmin to manage my MySQL databases?

Yes! We provide PHPMyAdmin access to make MySQL management simple and easy. PHPMyAdmin can be...

Read More

How to create a subdomain?

In this guide we'll walk you through adding a subdomain to your hosting account.To create...

Read More

How do I set up Chillimail for Outlook in macOS?

The following guide provides an easy step-by-step walkthrough setting up Chillimail in Outlook on your...

Read More

How do I merge my hosting accounts?

Sometimes you want to consolidate existing hosting accounts into one larger one. For instance, if...

Read More

MySQL settings for Sequel Ace

To setup Sequel Ace with your MySQL database you've setup, use these settings.Choose the SSH...

Read More

How do I add an additional site (Addon Domain) to my hosting?

In this guide, we'll walk you through adding additional sites (Addon Domains) to your hosting...

Read More

Are backups included in my hosting?

Yes! We offer several backup solutions for all users. On-demand cPanel backups. cPanel backups are...

Read More

How do I use CyberDuck to upload my website?

CyberDuck is a great open-source FTP/SFTP application for macOS and Windows. It is free to...

Read More

How do I use Forklift to upload my website?

Forklift is a our favorite FTP/SFTP application for macOS. You may purchase a copy for...

Read More

Using the Backup Wizard

The Backup Wizard allows you to download a compressed copy of all or part of...

Read More

Chillidog Hosting and MachForm SMTP Settings

First, you'll need to set up your database for use in MachForm. For an overview...

Read More

How do I find error_log files using the File Manager?

1. Open cPanel 2. Select File Manager in the Files window.(File manager in Files cPanel...

Read More

Downloading ionCube for use with MAMP

Where do I get ionCube?To download ionCube, head over to ionCube and download the “macOS...

Read More

SiteBuilder Manual

A guide to help you with SiteBuilder can be found here.

Read More

Terms

  • Privacy Policy
  • Cookie Policy
  • Terms and Conditions

Stay updated

No spam, only important updates.

© 2012 – 2024.

Chillidog Software. All rights reserved. RapidWeaver® is a Trademark of Realmac Software.