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Hosting

Get ready to launch your site. All of your hosting related questions are here.

Hosting

Can I revert back to a Legacy plan?

Once upgraded to one of our current plans, you can not revert back to a...

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How do I upgrade or downgrade my Legacy plan?

As of July 1, 2022, Legacy plans (denoted as `(legacy)` in your billing area) are...

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How do I check where my name servers are pointing?

We recommend using whatsmydns.net to check the propagation status of DNS settings for your domain....

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What are Chillidog Hosting Name servers?

We have five geo-distributed name servers that we offer our users. In addition to being...

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Domain refunds

Due to ICANN policies, all domain registrations and transfers are non-refundable.

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Transferring a domain to Chillidog Hosting

Domain transfers can be initiated via the billing area. Most domains require an EPP or...

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Can I use WordPress?

Yes, WordPress works great on Chillidog Hosting too. WordPress can be installed with 1-click using...

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Do you offer migration assistance?

We want to make it as easy as possible to migrate to Chillidog Hosting. That's...

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Does my hosting include email?

Yes, all hosting accounts include email for no additional cost via your cPanel. Email storage...

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Force visitors to the secure SSL (HTTPS) version of my site in RapidWeaver

In order to force visitors to the secure version of your site, you'll need to...

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Help! My website is down!

To start, please don't panic. We'll outline a few troubleshooting tips for your site.Please start...

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How do I install WordPress?

We highly recommend using Softaculous to install and manage your WordPress installation.

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How do I secure my site via HTTPS and SSL?

We provide free SSL certificates for all domains (and sub-domains!) that we host. In order...

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How many sites can I host?

The number of sites you can host depends on your plan.

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Is the server down?

We publish a publicly available status page which includes the up and responsive time of...

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What is Chillimail?

Chillimail is our professional email product meant for users who are serious about email. Chillimail...

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What PHP versions do you support?

As of publishing this page, we cover PHP 5.6 to 8.2 and assuredly other versions...

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How do I change the PHP version for my site?

You can change the PHP version for any Add-on domain or Sub-domain in your account...

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Do you charge for SSL certificates?

No! We provide free SSL certificates for every domain (e.g., example.com) and every sub-domain (e.g.,...

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Can I use a database with my hosting?

Yes, we provide MySQL for users to host their WordPress or other database applications. You...

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Do you support SFTP?

Yes, we support SFTP. SFTP runs on port 23261. Therefore, you may have to manually...

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Does you offer PHPMyAdmin to manage my MySQL databases?

Yes! We provide PHPMyAdmin access to make MySQL management simple and easy. PHPMyAdmin can be...

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How to create a subdomain?

In this guide we'll walk you through adding a subdomain to your hosting account.To create...

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How do I set up Chillimail for Outlook in macOS?

The following guide provides an easy step-by-step walkthrough setting up Chillimail in Outlook on your...

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How do I merge my hosting accounts?

Sometimes you want to consolidate existing hosting accounts into one larger one. For instance, if...

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MySQL settings for Sequel Ace

To setup Sequel Ace with your MySQL database you've setup, use these settings.Choose the SSH...

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How do I add an additional site (Addon Domain) to my hosting?

In this guide, we'll walk you through adding additional sites (Addon Domains) to your hosting...

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Are backups included in my hosting?

Yes! We offer several backup solutions for all users. On-demand cPanel backups. cPanel backups are...

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How do I use CyberDuck to upload my website?

CyberDuck is a great open-source FTP/SFTP application for macOS and Windows. It is free to...

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How do I use Forklift to upload my website?

Forklift is a our favorite FTP/SFTP application for macOS. You may purchase a copy for...

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Using the Backup Wizard

The Backup Wizard allows you to download a compressed copy of all or part of...

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Chillidog Hosting and MachForm SMTP Settings

First, you'll need to set up your database for use in MachForm. For an overview...

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