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Troubleshooting

Troubleshooting

How do I fix Unknown Fingerprint Error - SSH errors?

Sometimes, after migrating hosts or servers, your Host's SSH Key will change. For security reasons,...

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Do you offer phone support?

Unfortunately, we do not. We're a small family owned and operated business that is 100%...

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Help! My website is down!

To start, please don't panic. We'll outline a few troubleshooting tips for your site.Please start...

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How many sites can I host?

The number of sites you can host depends on your plan.

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Is the server down?

We publish a publicly available status page which includes the up and responsive time of...

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Take a screenshot on my Mac

MacOS makes it really easy to take a screenshot. There are three screenshot options:The entire...

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Tech Concierge Service

We don't want users to feel overwhelmed or left out in the cold. We're happy...

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What are Chillimail email client settings?

The following settings are for Chillimail only. Chillimail is our premium email service for users...

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How do I change my Chillimail email password?

To add a vacation auto-responder or auto reply in Chillimail:Log into your Chillimail account.Click My...

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How do I set up Chillimail for Outlook in macOS?

The following guide provides an easy step-by-step walkthrough setting up Chillimail in Outlook on your...

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How do I set up Chillimail for Outlook on my iOS device?

The following guide provides an easy step-by-step walkthrough setting up Chillimail in Outlook on your...

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