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FAQ

Commonly asked questions

FAQ

Can I revert back to a Legacy plan?

Once upgraded to one of our current plans, you can not revert back to a...

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How do I upgrade or downgrade my Legacy plan?

As of July 1, 2022, Legacy plans (denoted as `(legacy)` in your billing area) are...

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How do I fix 403 (Forbidden) errors?

For security and privacy, we don't allow Directory Listing in Apache (Options -Indexes for the...

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How do I fix Unknown Fingerprint Error - SSH errors?

Sometimes, after migrating hosts or servers, your Host's SSH Key will change. For security reasons,...

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View headers of an email

In order to trace the origin of an email, it's necessary to examine the Raw...

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Do you offer phone support?

Unfortunately, we do not. We're a small family owned and operated business that is 100%...

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What is a subdomain?

In this guide we will discuss what a subdomain is and provide some examples of...

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How do I register a domain?

Domains may be registered via the billing area. Domain pricing varies based on the TLD...

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What is Chillidog Hosting's IPS Tag?

Chillidog Hosting's IPS tag is ENOM. This only applies to .co.uk and .uk domains which...

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Transferring a domain to Chillidog Hosting

Domain transfers can be initiated via the billing area. Most domains require an EPP or...

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How do I merge my hosting accounts?

Sometimes you want to consolidate existing hosting accounts into one larger one. For instance, if...

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Do you offer domain privacy or WHOIS protection?

Yes, we offer a WHOIS Protection service called ID Protect!

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Downloading ionCube for use with MAMP

Where do I get ionCube?To download ionCube, head over to ionCube and download the “macOS...

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