FAQ

Commonly asked questions

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FAQ

How do I merge my hosting accounts?

Sometimes you want to consolidate existing hosting accounts into one larger one. For instance, if you had a few Cocktail...

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Can I revert back to a Legacy plan?

Once upgraded to one of our current plans, you can not revert back to a Legacy plan.

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How do I upgrade or downgrade my Legacy plan?

As of July 1, 2022, Legacy plans (denoted as `(legacy)` in your billing area) are no longer supported. Upgrades and...

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How do I fix 403 (Forbidden) errors?

For security and privacy, we don't allow Directory Listing in Apache (Options -Indexes for the tech savvy). There are two...

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How do I fix Unknown Fingerprint Error - SSH errors?

Sometimes, after migrating hosts or servers, your Host's SSH Key will change. For security reasons, SSH/SFTP will report errors such...

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