FAQ
Can I revert back to a Legacy plan?
Once upgraded to one of our current plans, you can not revert back to a...
Read MoreHow do I upgrade or downgrade my Legacy plan?
As of July 1, 2022, Legacy plans (denoted as `(legacy)` in your billing area) are...
Read MoreHow do I fix 403 (Forbidden) errors?
For security and privacy, we don't allow Directory Listing in Apache (Options -Indexes for the...
Read MoreHow do I fix Unknown Fingerprint Error - SSH errors?
Sometimes, after migrating hosts or servers, your Host's SSH Key will change. For security reasons,...
Read MoreView headers of an email
In order to trace the origin of an email, it's necessary to examine the Raw...
Read MoreWhat is a subdomain?
In this guide we will discuss what a subdomain is and provide some examples of...
Read MoreHow do I register a domain?
Domains may be registered via the billing area. Domain pricing varies based on the TLD...
Read MoreWhat is Chillidog Hosting's IPS Tag?
Chillidog Hosting's IPS tag is ENOM. This only applies to .co.uk and .uk domains which...
Read MoreTransferring a domain to Chillidog Hosting
Domain transfers can be initiated via the billing area. Most domains require an EPP or...
Read MoreHow do I merge my hosting accounts?
Sometimes you want to consolidate existing hosting accounts into one larger one. For instance, if...
Read MoreDo you offer domain privacy or WHOIS protection?
Yes, we offer a WHOIS Protection service called ID Protect!
Read MoreDo you offer phone support?
Unfortunately, we do not. We're a small family owned and operated business that is 100%...
Read MoreDownloading ionCube for use with MAMP
Where do I get ionCube?To download ionCube, head over to ionCube and download the “macOS...
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