What are my email client settings?
Regardless of the email service you use, your username is always your full email address. For instance, if your email address is bob@example.com, the username you'd use in your email client or webmail must be bob@example.com. Simply using bob or leaving the field empty will not work.
cPanel email
All Chillidog Hosting accounts include cPanel email for no additional charge. This includes IMAP and POP access so you can access your email from anywhere on any device.
Some email clients will say that the username is Optional. A username and password are required. These fields are not optional and must be filled in for both Incoming and Outgoing email.
Incoming
When you host a website with Chillidog Hosting, we automatically provide a simple and convenient subdomain for you for your email needs. This subdomain can be used for both incoming and outgoing mail.
We do not recommend the Automatically manage connection settings in macOS Mail.app. We find that this feature can be unreliable. Often times, it will change your connection settings and disconnect your email client from the server. We recommend disabling this setting and setting ups your email accounts manually.
Server:
mail.example.com
Port:
993 (with SSL)
Authenication Method:
Password
Outgoing
Outgoing, or SMTP, settings are described below when using cPanel for your email.
Server:
mail.example.com
Port:
587 (with SSL)
Authenication Method:
Password
Chillimail
Chillimail is our cloud-hosted premium email service for email professionals. As it is a cloud service, the email client settings are different.
Interested in learning more about Chillimail? Check out our brief summary comparing cPanel email to Chillimail.
Incoming
The incoming IMAP settings for Chillimail are listed below. Chillimail requires a username and password to receive email. The authentication method must be set to Password.
Server:
chillimail.chillidoghosting.com
Port:
993 (with SSL)
Authenication Method:
Password
Outgoing
The outgoing SMTP settings for Chillimail are listed below. Similar to IMAP, Chillimail requires a username and password to send email. The authentication method must be set to Password.
Server:
chillimail.chillidoghosting.com
Port:
587 (with SSL)
Authenication Method:
Password
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